NEW DELHI — Union ministers have ramped up administrative activities following a performance evaluation conducted by the Prime Minister's Office, with efficiency in addressing public complaints and clearing pending files emerging as primary assessment criteria, according to reports.
The appraisal exercise, which resulted in ratings described as satisfactory, has prompted ministers to demonstrate renewed urgency in their departmental functioning. The evaluation framework particularly emphasised two operational metrics: the speed at which ministries respond to citizen grievances and their ability to expedite decision-making on pending administrative files.
Performance reviews of cabinet ministers have become an increasingly institutionalised practice in recent years, forming part of broader governance reforms aimed at improving accountability within the executive branch. The Prime Minister's Office periodically assesses ministerial performance based on quantifiable indicators, with public service delivery and administrative responsiveness serving as key benchmarks.
The emphasis on complaint redressal reflects the government's focus on citizen-centric governance, particularly as public grievance portals have become significant channels for direct feedback. File disposal rates, meanwhile, serve as indicators of bureaucratic efficiency and ministerial oversight, with delayed files often symptomatic of administrative bottlenecks that can impede policy implementation and project execution across various government departments.