NEW DELHI — Union ministers have ramped up their administrative activities following a performance evaluation conducted by the Prime Minister's Office, which assessed their work primarily on the basis of responsiveness to public grievances and efficiency in clearing pending administrative files, according to reports.
The assessment mechanism focused on two critical parameters: the speed and effectiveness with which ministries addressed citizen complaints, and their ability to process and dispose of files in a timely manner. These metrics are considered key indicators of governmental efficiency and public service delivery in the current administration's functioning model.
The performance appraisal system for ministers represents part of a broader push toward accountability and measurable governance outcomes that successive governments have attempted to institutionalize. The emphasis on complaint redressal aligns with the government's digital governance initiatives, including platforms that allow citizens to directly register grievances with various departments.
While the overall rating was deemed satisfactory, the evaluation appears to have prompted renewed vigour among cabinet members to demonstrate tangible progress in their respective portfolios. Administrative efficiency, particularly in file management and citizen-centric service delivery, has emerged as a central theme in the government's operational priorities.